Make sure you can answer these interview questions to land your next UX design job
With this question, the interviewer wants to know if you understand what makes a good user experience. What are the elements that make the experience enjoyable?
Frank Guo, founder of UX Strategized, writes about the four elements that make a good user experience: value, usability, adoptability, and desirability.
“In breaking down user experience into its four constituent elements — Value, Usability, Adoptability, and Desirability, I’ve established a conceptual framework that can help UX professionals to identify and work on the key elements of product design.” — Frank Guo, UX Strategized
Think of a product or website that you’ve used and talk about how these four elements of value, usability, adoptability, and desirability contribute to its success with users. A well-designed product should have each of these elements incorporated into its experience.
You can also talk about how you think these elements affect business success metrics, such as customer retention rate or Net Promoter Score (NPS).
This question is about understanding your thought process when solving problems. It can be helpful to speak about your approach to a specific project that you’ve worked on and what steps you took.
Some things you could mention include your research methods, challenges you faced along the way, how you’ve worked with different stakeholders (ie. customers, product managers, developers), and how you’ve applied design thinking to solve real problems.
Hiring managers like to hear real-world experiences, so think of some examples whether they’re from school projects or an internship.
What the interviewer is trying to find out is how you react to obstacles and your ability to adapt or pivot.
One way to answer this question is to mention challenges related to teamwork and collaboration. For example, you worked with a stubborn product manager and had to leverage your communication and negotiation skills in order to reach a compromise.
Another answer could involve your design process. Perhaps you received negative user feedback from your designs. Talk about how you applied that feedback in your next iterations to deliver better user outcomes.
Don’t forget to mention how you measured the success or failure of the project. This is a good time to talk about user testing and performance metrics that focus on the end user’s experience.
By asking this question, the interviewer is curious about how well you receive critique. Your answer will also tell them what it’s like to work with you.
Are you a team player?
Do you trust the opinions of your teammates?
Are you defensive or receptive to feedback?
Do you stand up for yourself?
Your example could be from a school project or previous job. Anywhere that you worked in a team setting. Remember to mention what your role in the team was and who else you worked with.
Then, talk about how you discussed the feedback with your teammate and how you responded if you disagreed with them. Follow with how you applied the feedback and what the end result was from the collaboration.
It’s important to show that you are open-minded and able to accept feedback from other perspectives. UX design is a collaborative job and receiving feedback is a big part of it.
As a designer, you will often be communicating with different stakeholders that have varying levels of context or domain knowledge. A necessary skill to have is strong communication, or more specifically, storytelling.
Storytelling focuses on creating empathy for the user by framing the story around their problems and needs.
To answer this question, choose a topic that you are knowledgable in and explain it like you’re speaking to a 10-year-old. You can explain a process, like how to cook the perfect medium-rare steak or how to change a tire.
Frame your story in the context of a user and the problem that they face. Keep your explanation focused and don’t get side-tracked. Aim for clarity and simplicity so that your interviewer gains a clear understanding of your explanation.
Also, talk about why you think your topic is interesting. It’s not only important to speak clearly but also convey enthusiasm for the topic as it will get your audience more engaged with your story.
Being able to break down complexities and explain things in layman’s terms shows that you are a strong communicator and can work effectively in a collaborative setting. Also, being able to tell an effective story from a user’s perspective can translate to convincing stakeholders of your ideas.
Many designers will go on Dribbble or Behance for flashy visual UI design inspiration. However, for UX designers, these sites are not the best at showcasing products with good UX design.
The best place to gain inspiration is from real-life product examples. They show what is already out there and can inspire you to push the boundaries of your own designs.
Here is a list of 7 resources for product design inspiration, including websites like Product Hunt and Mobbin. Check these out and pick a few of them to talk about during your next UX interview.
Focus your answers on the themes of collaboration and transparency.
Highlight the ways you work with cross-functional stakeholders as a strong collaborator is key to a productive and effective team.
Be transparent with mistakes you’ve made in the past or obstacles you’ve faced. Talk about how you acknowledged those mistakes and learned from them.
Draw on real-life scenarios if you can. If not, think of realistic examples to frame your answers.
Most of all, don’t be afraid to pause and take a breath before answering. Just do your best and the rest will follow.
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